Support Ticket

Support Ticket
Type: Community

Integrate a comprehensive help desk ticketing solution within the ASTPP system. This Add-on enables the complete technical support ticketing solution to let your users take benefit of raising technical support request by ease of sending an email. At the same time, the technical support operations in your business can be streamlined for better resource utilization and increased customer satisfaction.

Key Features

  • Multiple department support
  • Department allocation to admin / sub-admin
  • Email configuration for support ticket monitoring
  • Email notification on receipt of a new support ticket
  • Open a support ticket via the ASTPP customer portal
  • Open a support ticket by sending an email to a predefined department
  • Access of support tickets to reseller for all tickets raised by his customers
  • And more

Other Add-ons