Support Information


  • 09:00 AM to 06:30 PM, GMT + 5.30 Monday to Friday
  • Tickets & Emails monitored 24/7
  • Support will be provided by Tickets, Emails and Chat

Tickets Priority

  • High : 0-8 Hours (during business hours) for issues classified
    as High priority
  • Medium : 48 hours for issues classified as Medium priority
  • Low : 5 working days for issues classified as Low priority
  • Tickets and Email must be generated from authorized
    email address
  • We recommend to generate the ticket (Either from our support
    ticket portal or by sending email to from
    your authorized email)
  • If skype support is not available or not responding then consider no one is available to assist at the time.Do not wait for skype support. Once support person will be available, you will get the answer
Default Services does not include below things:
  • Training does not include showing back-end code, scripts or
  • Any type of customization
  • Testing of your configured data
  • Re-installation on other server
  • No Splitting of services over multiple servers
  • Configure any additional service or module on server
  • Rates sheet correction and uploading
  • Installation using team-viewer or similar tools (If that is required then additional charge will be applicable)
  • Support for any other ASTPP server
  • Third party discussion or dealing
  • Testing and bug fixing of your modifications
  • Migration from one server to another server